Everything you need to manage
customer conversations
Unify gives you every tool to handle WhatsApp, Instagram, and Facebook messages from one place — with AI, bookings, and payments built in.
Start for freeUnified Inbox
WhatsApp + Instagram + Facebook in one place
Every customer message across all three platforms arrives in a single, chronological inbox. No more app-switching, no more missed messages, no more confusion about which conversation is where.
- WhatsApp Business API — full message history
- Instagram Direct Messages in real time
- Facebook Page Messenger threads
- Unified search across all channels
- Assign conversations to team members
AI Reply Suggestions
500 credits/month on Pro · ₹1 per extra reply
Unify reads the context of each conversation and suggests a ready-to-send reply. Review it, tweak it if needed, and send — in seconds. Available on the Pro plan.
- Context-aware suggestions per conversation
- 500 AI credits included on Pro
- Extra credits at ₹1 per reply
- Suggestions available in English and Hindi
- One-click apply or edit before sending
Booking Detection
Auto-detect booking requests, confirm in one tap
When a customer messages "Can I book a slot for Saturday?" Unify detects the booking intent and shows a confirmation prompt. Confirm or suggest an alternative time — without typing a word.
- Automatic intent detection in messages
- One-tap booking confirmation
- Suggest alternative times from your inbox
- Booking history per customer profile
- Works across all connected channels
Payment Requests
Razorpay links sent directly in chat
Request payments without leaving the conversation. Unify generates a Razorpay payment link and sends it as a chat message. Customers pay in seconds, you get notified instantly.
- Powered by Razorpay — UPI, cards, net banking
- Custom amount per request
- Payment status shown in conversation
- Works on WhatsApp, Instagram, Facebook
- No separate payment app needed
Quick Replies
Slash commands for fast, consistent responses
Save your most common replies as templates. Type "/" in the reply box to search and insert them instantly. Perfect for FAQs, pricing, directions, and business hours.
- Save unlimited reply templates
- Search with "/" slash command
- Shared across team members
- Supports text, links, and formatting
- Available on Free and Pro plans
File & Media Sharing
Images, documents, voice notes — all in one thread
Customers send product photos, prescriptions, or reference images. You send catalogues, invoices, or menus. All file types are stored in the conversation thread, always accessible.
- Images, PDFs, documents supported
- Preview files directly in the inbox
- Download and save to your device
- Voice notes from WhatsApp displayed inline
- Media organised per customer profile
Customer Profiles
Auto-created for every contact who messages you
Every customer who contacts you gets an automatic profile — name, channel, conversation history, bookings, and payment records in one view. No manual data entry required.
- Auto-created on first message
- Full conversation history per customer
- Booking and payment records attached
- Editable notes and tags
- Works across all connected channels
All features, one inbox
The Free plan gets you started. The Pro plan at ₹999/month unlocks AI, bookings, payments, and unlimited messages.